Senior Manager/Manager, High-Need Patients and Special Projects

About the Peterson Center on Healthcare

The Peterson Center on Healthcare is a non-profit organization dedicated to making higher quality, more affordable healthcare a reality for all Americans. The organization is working to transform U.S. healthcare into a high-performance system by finding innovative solutions that improve quality and lower costs, and accelerating their adoption on a national scale. Established by the Peter G. Peterson Foundation, the Center collaborates with stakeholders across the healthcare system and engages in grant-making, partnerships, and research.

Position Summary

The Center is seeking a Senior Manager/Manager, High-Need Patients and Special Projects to support its program focused on scaling high-impact healthcare innovations. This position will support the development of new grants, partnerships, and learning opportunities in accordance with the Center’s emerging strategy focused on high-need patients as well as for special projects. Reports to the Associate Director of Research and Grants. This is a full-time position located in New York, N.Y.

High-Need Patients

Recognizing that the healthcare system too often fails those who need it the most, the Center has been working to improve the quality and lower the cost of care for high-need patients since 2015. High-need individuals have clinically complex needs, functional limitations, and/or behavioral health conditions, and are more likely to incur high healthcare costs. The first phase of work included developing a better understanding of who comprises the high-need population (e.g., under-65 disabled, frail older adults, etc.), match evidence-based care delivery models to specific segments of patients, and identify policy constructs to support their scale at a national level. The Center is now undergoing a strategic planning process to select the models and funding approaches that can have the greatest impact in the current environment. The Senior Manager/Manager will support this planning process by working closely with the Associate Director of Research and Grants, staff, and consultants to inform how the portfolio will be structured and resourced, and begin sourcing new projects.

Special Projects

In an effort to glean generalizable learnings around scaling healthcare delivery innovations, the Center also funds a few special projects that fall outside of the high-need focus area (e.g., implementation science). Many of these projects have the potential to become part of new standalone focus areas in the future. The Senior Manager/Manager will have complete ownership of these projects and will be responsible for ensuring that the learnings are extracted, applied, and disseminated to other projects, departments, and external partners.

Overview of Work

Across the high-need and special project portfolio, the Senior Manager/Manager will build relationships with key stakeholders, attend and participate in events, commission necessary research to inform decision making, and build subject matter expertise on scaling healthcare delivery innovations. In addition, she/he will be the key point of contact internally and externally for Special Projects. This is an exciting opportunity to join a dynamic, highly collaborative, growing organization that embraces critical thinking, problem solving, and innovative ideas.

Primary Responsibilities Include:

Project Design and Management

  • Serve as the project lead and assume ownership of large, multi-year projects focused on scaling high-impact care delivery innovations.
  • Oversee and facilitate processes associated with the grant lifecycle from ideation and approval to evaluation and dissemination; such activities include:
  • Identifying and working with prospective grantees to develop proposals that include clear goals, well-designed workplans, appropriate deliverables, measures of success, and learning goals.
  • Ensuring that the project budget and justifications are commensurate with the proposed activities.
  • Synthesizing and presenting complex proposals, modifications, and close out reports to leadership.
  • Developing and facilitating a process to meticulously track the project status, internal and external partners involved, necessary follow-ups, and next steps.
  • Diligently reviewing interim narrative and financial reports, ensuring original projects goals and workplan are being met and proactively identify scope of budget changes that require follow-up.
  • Evaluating the final outcomes, deliverables, and learnings against original benchmarks; developing a recommendation for subsequent funding.
  • Working closely with the Foundation grants team to ensure that projects are in compliance with organizational policies and processes; receive insight on industry standard/best practices on dealing with sensitive financial and compliance matters; ensure financial oversight of projects.
  • Manage the work of junior staff to support various aspects of project managing processes across the grant lifecycle.
  • Commission research and analysis to support the continued development, growth, and expansion of the portfolio.
  • Prepare oral and written summaries of program activities; participate in presentations to the Foundation leadership and staff.
  • Work in partnership with the Communications department to identify opportunities to promote our grantees’ work.
  • Ensure prompt responses to unsolicited grant inquiries.

Learning and Dissemination

  • Embrace a culture of learning; continually think “out of the box” to create and implement learning, evaluation and dissemination activities to guide the evolution of the portfolios and program more broadly.
  • Ask hard questions and gather independent and robust evidence to inform internal strategy sessions and recommendations for how to move various aspects of the portfolio forward.
  • Develop processes to ensure constant scans of the field, including debates, developments, new research findings, and policy decisions; share key findings and lessons among internal and external colleagues.

Network and Relationship Development

  • Represent the Center at external meetings and conferences to showcase Center projects and learnings.
  • Build relationships with, and serve as a connector and convener of foundations, experts, leadership organizations, and other key partners.
  • Participate in professional development opportunities to ensure learning and best practices across the field of philanthropy and the private sector are learned and applied.

Other

  • Work with the Associate Director of Research and Grants and Foundation staff to identify and implement process improvements related to grant management and administration.
  • Serve as a mentor to junior staff; work with the Associate Director of Research and Grants to develop professional learning and growth opportunities.

About the Successful Candidate:

Professional Experience

  • A minimum of ten years of experience in management consulting, corporate strategy, business operations or other professional services, program or project management, or related experience.
  • Solid understanding of healthcare delivery and financing, healthcare system transformation, and some understanding of healthcare policy strongly preferred.
  • Strong experience:
  • Working independently to design and manage complex projects; including setting goals, translating concepts into action, tracking workplans, measuring outcomes, and taking calculated risks when adjustments are needed.   
  • Writing communication material (e.g., memos, issue briefs) to executive leadership; published articles, blogs, or issue briefs a plus.
  • Conducting thoughtful and comprehensive research and quantitative analysis on a variety of healthcare issues.
  • Making oral presentations using well-designed materials to clearly and logically articulate complex issues and projects.
  • Working under tight deadlines; prioritizing and managing numerous projects at once as they evolve and change.
  • Overseeing or conducting research to inform strategic priorities and decision making.
  • Working collaboratively and fostering an inclusive environment with colleagues with diverse backgrounds and levels of expertise.
  • Managing individuals and/or teams is strongly preferred.

Education

  • Bachelor’s degree required.
  • Master’s degree (MBA, MPH) preferred.

Travel

  • Ability to travel 10–20% is preferred.

To Apply

To apply, please send a brief letter summarizing your interest and a resume to careers@petersonhealthcare.org.

The Peterson Center on Healthcare is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply for this position.